Eastgate, Washington
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If you are thinking of buy a Heritage piece of furniture I would think twice. After owning this couch for less than 2 years the material continues to fall off and crack. The Company's response was "Due to the widely variable in-home use experiences once furniture has been accepted into a home, it is very difficult to determine the cause of the issues".

This is clearly a manufacture defect, and have found out that Heritage/Lane has had problems with this material in the past, but they continue to be unresponsive in correcting this issue.

I have never dealt with a Company that's customer service is as poor as Heritage.

Review about: Sofa.

Reason of review: Bad quality.

Monetary Loss: $1800.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service and quality of product.

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