I have spent 4 months requesting a safety lock for my old Lanes Hope Chest. I have called the Heritage Group several times, I have Sty, 1974-50 Ser. 5607040 I need the rectangular lock. I Tried 5 different phone numbers all which were found online, emailed 8 times, I...Read more
Bought Mercer Leather Sofa & frame/support broke. Sofa was still under warranty so they sent a repair man. I first alerted my salesperson in October, repair man came in January! Repair man showed me how poorly constructed the sofa was. Nothing but staples & plastic. 6...Read more
If you are thinking of buy a Heritage piece of furniture I would think twice. After owning this couch for less than 2 years the material continues to fall off and crack. The Company's response was "Due to the widely variable in-home use experiences once furniture has...Read more
I didn't like
- Customer service and quality of product
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